Privacy Policy & Data Protection
PRIVACY POLICY
Effective Date: [Website Launch Date]
1. Introduction Welcome to Trid Homes, a premier shortlet apartment rental platform. This Privacy Policy elucidates how Trid Homes collects, utilizes, discloses and safeguards your personal data when you use our website and mobile application (collectively, the “Platform”). By accessing or utilizing our services, you consent to the data practices described herein.
2. Information We Collect We collect various categories of information, including but not limited to:
- Personal Identification Data: Name, email address, phone number, date of birth, and government-issued identification details.
- Financial Data: Payment information such as credit/debit card details, bank account information, and transaction history.
- Property Listing Data: Information submitted by property owners and agents, including property addresses, descriptions, pricing, and availability.
- Usage and Technical Data: Log files, IP addresses, device identifiers, browser types, geographic location, access times, and cookies.
- Communication Data: Correspondence sent to us, including customer service inquiries, reviews, and dispute resolutions.
- Behavioral Data: Interactions with our Platform, including search history, preferences, and engagement with properties and other users.
3. How We Use Your Information Your data is utilized for the following purposes:
- Facilitating seamless bookings between renters and property owners.
- Processing payments and refunds securely.
- Enhancing user experience and customizing content.
- Conducting security checks to prevent fraud, unauthorized access, and abuse.
- Ensuring compliance with legal obligations and regulatory requirements.
- Sending promotional and service-related communications, subject to your preferences.
- Providing customer support and dispute resolution services.
- Enforcing our Terms and Conditions and investigating policy violations.
- Conducting data analysis and research to improve our services.
4. How We Share Your Information We may disclose your data to:
- Property Owners & Renters: To facilitate bookings and enable communication.
- Third-Party Service Providers: Including payment processors, IT service providers, marketing platforms, and analytics firms.
- Law Enforcement & Regulatory Authorities: If required by law or to protect legal rights.
- Affiliated Entities: Within our corporate structure for operational purposes.
- Business Transfers: If Trid Homes is involved in a merger, acquisition, or asset sale, your information may be transferred.
5. Data Security We implement robust security measures to protect your data, including encryption, firewalls, and secure access controls. Despite our efforts, no system can be entirely immune to cyber threats. You are advised to take precautionary measures such as using strong passwords and safeguarding your login credentials. We also encourage users to enable two-factor authentication where applicable.
6. Your Rights & Choices You have the following rights:
- Access & Rectification: Request access to or correction of your personal information.
- Data Deletion: Request the deletion of your data, subject to legal constraints.
- Opt-Out of Marketing: Withdraw consent from marketing communications at any time.
- Data Portability: Request a copy of your data in a structured format.
- Restrict Processing: Request limitations on how your data is processed under certain conditions.
7. Cookies & Tracking Technologies We use cookies, tracking pixels, and similar technologies to improve functionality, analyze user behavior, and personalize services. You can manage cookie preferences via your browser settings. We may also utilize third-party analytics tools to track performance and engagement on the Platform.
8. Third-Party Links & Services Our Platform may contain links to third-party websites. We are not responsible for the privacy practices of such external entities. Users are encouraged to review third-party privacy policies before engaging with their services.
9. Children’s Privacy Our Platform is not intended for individuals under the age of 18. We do not knowingly collect data from minors. If we discover such data, we will take appropriate measures to delete it.
10. International Data Transfers Your data may be processed outside your country of residence, including jurisdictions with different data protection laws. We take adequate safeguards to ensure data protection compliance in such cases.
11. Retention of Data We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Once data is no longer needed, it will be securely deleted or anonymized.
12. Changes to This Policy We may update this Privacy Policy periodically to reflect legal, technological, or operational changes. Continued use of our services after such updates constitutes acceptance of the revised policy.
13. Contact Us For any inquiries regarding this Privacy Policy, please contact us at: Trid Homes [3, Njaba Road, Maitama, FCT Abuja] [Info@tridhomes.com | Reservations@tridhomes.com] [+234 903 676 4308].
Trid Homes is part of Trid Group. Copyright All Rights Reserved © 2025.
